- Choose an existing service, with human interaction, without technology.
- Analyse each action, user goal for specific need, step to reach specific goal, environment in a time frame.
- Define emotional user feedback for each step
- Simplify the system by choosing important action and redefine in an algorithm.
Discuss in team how to:
- reduce step
- Add positive feedback
Ex: post office, asking your way in street, working in library.
No comments:
Post a Comment